Since we use 100% SharePoint for our solutions, most support queries can be handled by your usual IT partner. This often means that you can get quick assistance with any questions or issues that arise, without having to go through us.If you do not already have an IT partner, we recommend our partner Delecsys.
They are fully versed in our delivery and have undergone training with us to handle the most common issues related to our SharePoint solutions. Delecsys' support staff is well-prepared to assist you and can also escalate more complex problems directly to us if needed.For customers who desire additional levels of support, we offer the option to sign a separate service agreement with Cognit.
However, this is not generally recommended, as we believe that most of your needs can be met through your existing IT partner or our recommended IT partner Delecsys.
No, you do not need extensive technical knowledge to successfully implement and use our Complete Intranet. Our solution is designed with user-friendliness in mind, making it easy for individuals without a technical background to easily navigate, administer, and update the intranet.We provide detailed cheat sheets and a step-by-step guide that lead you through the entire process, from start to launch.
For those who desire additional support, we also offer personalized training and assistance. These training sessions are tailored to your organization's needs and can help you gain a deeper understanding of how to best utilize your new intranet.
It is important to us that you feel confident and secure in managing your intranet, and we strive to make the process as simple and smooth as possible for everyone involved.
Our Complete Intranet offers several advantages over building one from scratch.
First and foremost, by starting with our ready-made solution, you can save valuable time and resources. We deliver a pre-configured intranet that is 80% complete from the start, meaning you can have a fully operational intranet in place within just a few days rather than months. Our solution is based on best practices and several years of experience in what works best for small and medium-sized businesses. Additionally, we provide a step-by-step guide and cheat sheets that make the implementation process simple and smooth, even for those without technical experience.
Finally, by choosing our Complete Intranet, you avoid the hidden costs and complexity often associated with custom-developed solutions.
Absolutely! Although our Complete Intranet comes with a pre-configured basic structure and content, it is fully customizable to meet your company's unique needs and requirements. Our goal is to ensure that the intranet not only serves as a communication platform but also as a central part of your corporate culture and daily workflows.
No, it is not necessary to have an internal IT department to manage your intranet. Our Complete Intranet is designed to be user-friendly and easy to maintain, even for those without a technical background. We provide comprehensive cheat sheets and training materials that enable you to manage and update the intranet yourselves. For more complex questions or needs for technical support, our partner Delecsys or your usual IT partner can provide the assistance you need.
Updates and maintenance of the intranet are straightforward thanks to our use of 100% SharePoint. Microsoft provides regular updates to the SharePoint platform, ensuring that your intranet is always secure and utilizing the latest features.
To ensure that you get the most out of your new intranet, we offer a wide range of training resources. This includes detailed user manuals, step-by-step cheat sheets, and access to online courses covering everything from basic usage to advanced administration.
Our goal is to provide you with the tools and knowledge needed to effectively use, maintain, and develop your intranet.
